Frequently Asked Questions
Everything you need to know about your Zhivago shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Shipping is free on all orders over $150. For smaller orders, a flat rate is calculated at checkout based on your location.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all Zhivago tags still attached. Sale items are eligible for store credit only.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. As our silhouettes range from tailored to oversized, we recommend checking the 'Fit Notes' section for individual garment recommendations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments ethically produced?
Quality and ethics are at the heart of Zhivago. We partner with certified manufacturers who ensure fair wages and safe working conditions. We prioritize sustainable fabrics like organic cotton and recycled polyester whenever possible.
Can I track my order once it has been placed?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.