Returns & Exchanges
At Zhivago, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn garments with original tags attached. Please note that items marked as final sale are ineligible for return or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Package Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing